Terms of service
Last updated: add date
These terms describe the agreement between you and Neon Love Letters when you use this website or purchase a letter.
Using the site
You agree to use this website lawfully and not to interfere with its operation or attempt to access it in an unauthorized way.
Orders and payment
Prices, shipping costs, and available destinations are shown at checkout. An order is accepted when payment has been successfully processed. We may contact you if information is missing or an order cannot be fulfilled.
Your submission
You are responsible for the question and other information you submit. Do not include information that you do not have permission to share. By submitting it, you give Neon Love Letters permission to use it only to create, fulfill, and support your order.
Delivery
Letters are sent to the address provided at checkout. Delivery times can vary because of production and postal service conditions. We are not responsible for delays caused by an incorrect address, events outside our reasonable control, or the postal service.
Cancellations and refunds
Add the site's cancellation and refund terms here: refund policy. These terms should reflect the products sold and the consumer laws that apply to your customers.
Intellectual property
The website's text, design, and other materials belong to Neon Love Letters or its licensors and may not be copied or reused without permission.
Contact
Questions about these terms can be sent to contact@neonloveletters.com.